Conflict as Data: Mastering the SBI Model

Most leaders view conflict as a fire to be put out. This month, we are shifting your perspective: Conflict is not a problem; it is data. It is a signal that a system, a boundary, or an expectation is misaligned. 

When you master the art of objective feedback, you remove the emotional “noise” that often causes women in leadership to be labeled as “too emotional” or, conversely, “too aggressive.” By using the SBI (Situation-Behavior-Impact) model, you provide feedback that is unarguable, professional, and designed for growth. 

What we are solving this month: 

• The Feedback Fear: Moving past the “compliment sandwich” and getting to the point. 

• Personal Bias: Using clinical frameworks to ensure your evaluations are based on results, not personality. 

• Radical Transparency: Building a culture where the truth is the fastest way to progress. 

 Watch Tiffany’s Month 3 Briefing “Stop trying to be ‘nice.’ Start being ‘clear.’ Clarity is the highest form of kindness in leadership.” 

Download your SBI Feedback Loop Cheat Sheet